End-user trust and acceptance is an important factor in the real-world adoption of AI. A report from The Health Foundation explores the views of the UK public and NHS staff on the use of AI in healthcare, based on a survey of 7202 nationally representative members of the public (aged 16 and over) and 1292 NHS staff. The research shows a general openness to the potential of AI, particularly in improving patient care and streamlining administrative tasks. However, both groups expressed concerns about the reliability of AI, data protection and the potential for reduced human control over patient care.
The report highlights that while many see AI as a tool to support, rather than replace healthcare professionals, there are significant fears about the impact on jobs and the quality of patient interactions. One of the main concerns is that healthcare professionals will not question the output of AI algorithms, even if it is wrong. Trust in AI varies, with higher levels of trust among those who are more familiar with the technology.
The findings highlight the need for transparent communication about the role of AI in healthcare, and to ensure that AI tools are designed and implemented in a way that is consistent with the values and expectations of both patients and healthcare professionals. These findings could inform future strategies for AI integration in the NHS and beyond, ensuring that advances in the technology are met with public and professional confidence.
Read full report here.
AI in health care: what do the public and NHS staff think?
The Health Foundation, 2024